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Avantiq’s Privacy Policy

Avantiq’s Privacy Policy

This Privacy Statement will give you details about what kind of information we collect, when and how we use that information, how we protect the information, who has access to it, and what choices you have with respect to your personal information Privacy Statement applies only to information collected online from the users of the avantiq.com and Inspiro websites. Unless expressly stated, this Privacy Statement does not apply to any other website and does not apply to information we may collect in any other way, including offline.

Our website may contain links to sites maintained by others. This Privacy Statement does not reflect the privacy practices of those sites and if you have any questions about the privacy practices associated with those sites, please review the privacy statement posted on each site.

What Personal Information does Avantiq collect?

We collect information about our users in four ways: 1) directly from the user, 2) from our Web server logs and 3) through cookies 4) from SQL server database.

User-Supplied Information:

When you become an Avantiq client, we input personal information (name, address, phone number, e-mail address, sex and certain additional categories of information). This information is kept in a contact database and may be used for mailing purposes. If you do not want to receive such newsletters and promotions, you may opt out (unsubscribe) by either clicking on the link of the email sent out or getting in contact with us through our Customer Support as described below.

When you use our Online system, you will conduct searches on our databases through our servers. The data (Trademark, Classes etc) input into the system is only used for Invoicing purposes if need be. No detailed information is used any other way.

Web server logs:

When you visit our website, Google Analytics will track information about your visit and store that information in web server logs, which are records of the activities on our sites. This is done automatically and common for most websites. Examples of the information:

  • - your unique Internet protocol address
  • - the name of your unique Internet service provider
  • - the city, state, and country from which you access our website;
  • - the kind of browser or computer you use;
  • - the number of links you click within the site;
  • - the date and time of your visit;
  • - the web page from which you arrived to our site;
  • - the pages you viewed on the site;

The information we collect though Google Analytics helps us customize our site to the needs of the different users.

Cookies:

We use cookies to save some passwords and preferences for you so you won't have to re-enter them each time you visit. These can be disabled in your web browsers preferences.

SQL Server Database:

The search parameters and search results are stored on our SQL servers. We do not use this information except for general statistics on usage or when a client explicitly asks us to retrieve information not available otherwise.

How does Avantiq use the information?

We use the contact Database information for administrative purposes such as Invoicing and getting in contact with clients. The search terms and results are only used for administrative purposes if need be and are not accessible to any external user. We can only access specific information with the explicit consent of the user.

Through Google Analytics, we use anonymous statistics to enhance our reach to our clients.

We will also run statistics on the overall usage of certain registers/databases, classes and clients to enhance our customer support. Again, no individual search term or search result is accessed without the explicit consent of the user. Our temporary logs are only kept for 30 days on our servers.

Your search results can always be accessed through your account though. There is no expiration date on these.

How does Avantiq protect the personal information that it collects?

We have implemented strict guidelines within Avantiq to ensure that no data is accessible from the outside. All of our servers are in Tier 4 datacentres and thus can only be accessed with our explicit consent. Only the IT department can run queries on the servers to find specific information about a search if need be if the client/user explicitly asks us to do so. All our personnel have strict confidentiality clauses in their work contracts. We adhere to strict standards to ensure the safety of your data however there may be cases beyond our control which mean that a 100% guarantee is impossible to give.

 

Who has access to the information?

We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:

  • - to agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example when a search project is conducted, we will give the name of the client to the agent conducting the search for us in a country except if the client has told us to keep the name confidential)
  • - and as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets, or if we believe in good faith that sharing the data is necessary to protect our rights or property.

We cannot retain anyone from using your username and password if they are acquired or stolen. If you think that your username and password might have been compromised, please get in touch with our Customer Support personnel who will then block your account and issue a new username and password.

How may I correct, amend or delete my personal information and/or update my preferences?

If you don't want to receive information about our products or services, please utilize the 'unsubscribe" mechanism within the communications that you receive from us or you may also contact us as described below:

Contact Us

EUROPE/US/ASIA
2 Rue Sangenberg
L-5850 Howald
Tel: +352 31 17 50 1
Email: orders@avantiq.com

OCEANIA
PO Box 1244
Blackwosse, SA 5051
Tel: +61 8 8374 2453
Email: oceania@avantiq.com

Privacy Statement Changes

If our information practices change in a significant way, we will post the policy changes here. This Privacy Statement was last updated on May 24th 2012.